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FAQ

Special Customers & Matching Accessories

Do you have colored wigs for cosplay?

Yes. Heat-resistant synthetic cosplay wigs are available for custom orders. We offer 3 custom combination solutions: 1. Rose Cap + high temperature fiber + front lace 2. Rose Cap + high temperature fiber 3. Net cap + low temperature fiber

Do you sell wig matching accessories?

Yes. We supply supporting wig accessories including lace glue, wig tape, wig stands, wide-tooth combs, and hair nets.

Is this wig suitable for chemotherapy patients with hair loss?

Our wigs have soft, breathable inner net caps made from non-irritating materials, making them suitable for customers with hair loss. Custom larger cap sizes and soft linings are available.

Payment Terms

Is Western Union available for payment?

Western Union works for sample charges and small deposits, offering fast arrival without bank intermediary fees.

Can I pay via PayPal? Are there any limits?

PayPal is available for small trial orders and sample fees. Higher transaction fees apply, so it is not recommended for large bulk orders.

What is the regular T/T payment term?

30% deposit upon order confirmation, 70% balance paid before shipment. We offer flexible terms for long-term big clients.

What is the regular T/T payment term?

30% deposit upon order confirmation, 70% balance paid before shipment. We offer flexible terms for long-term big clients.

What payment methods do you accept for bulk orders?

We support mainstream B2B payments: T/T wire transfer, PayPal, and Western Union.

Custom Logo Service

Do you support custom woven labels?

Yes. Personalized woven labels with your logo and brand name can be sewn inside wig caps.

Can I customize independent hang tags?

Yes. Custom hang tags can be printed with your logo, brand name, size, and care instructions to match wig packages.

What is the full set: OPP bag + wig packaging header card + paper backing card?

A complete premium packaging kit including a logo OPP bag, wig packaging header card, and matching paper backing card for a unified brand presentation.

What does the "OPP bag + wig packaging header card" package include?

A logo-printed OPP bag paired with a branded wig packaging header card to wrap the hair for better display.

What is the custom OPP bag service?

A single transparent OPP packing bag printed with your logo — a simple and budget-friendly packaging option.

What logo customization packages do you offer?

We provide 5 logo solutions: 1. OPP bag only 2. OPP bag + wig packaging header card 3. OPP bag + wig packaging header card + paper backing card 4. Hang tag 5. Woven label All items can be printed or embroidered with your exclusive brand logo.

Shipping, Customs & Return Policy

Will I pay customs duties or import taxes? Who takes responsibility for the tax?

Customs duties may be charged randomly by local customs authorities. All import taxes are borne by the buyer. Please check the tax rate with your local customs office in advance.

Do you ship worldwide? Which countries do you deliver to?

We ship to most countries globally, including the US, Canada, UK, European countries, Australia, and African regions. Extra shipping fees apply to remote areas.

Can I modify finished samples for free?

Minor tweaks are free for one round. Changes to length, structure, or color will incur a new sample fee.

Who covers sample shipping cost?

Buyers bear all sample delivery fees. We ship via DHL / FedEx / UPS and offer accurate freight costs by destination.

Can the sample fee be refunded?

The full sample cost will be deducted from your bulk order deposit if you reach our MOQ. No refund is available if no subsequent mass order is placed.

Are there extra fees for custom color samples?

Standard colors from our color card have no extra charge. Custom colors require an additional color matching fee for both fiber types. We also have overseas warehouses that can ship items to you via local express, or you can pick them up yourself. These services only require a small additional fee.

Is there a price gap between high temp fiber and low temp fiber samples?

Yes. High temperature fiber costs more in raw materials, so its sample charge is higher than low temperature fiber of the same style.

How is the sample cost calculated?

Fees depend on wig length, cap design, material (high/low temperature fiber), and color type (standard card color or custom color). We provide exact quotes after confirming your specifications.

Order, Modification & Custom Service

Do you offer wholesale prices for bulk hair and wigs?

We provide competitive wholesale discounts for bulk purchases. Contact customer service to get our wholesale price list.

How can I track my order? Where can I find the tracking number?

The tracking number will be sent to your registered email after shipment. You can also check real-time logistics on your order page. Please check your spam folder if you do not receive the email.

Do you accept custom wig orders?

Yes. We support full customization including hair color, cap size, hair density, length, and packaging. Contact our customer service for detailed requests.

How fast will stock wigs be shipped? How long for custom wigs?

In-stock wigs will be shipped within 2–3 working days. Custom orders (custom color, cap size, bleached knots, length) take 15–30 working days to produce.

Washing, Care & Tangling Fix

Why does my new wig have a slight smell after delivery?

The smell comes from hair care oil used during production. Rinse it with clean water and air dry, and the odor will disappear completely. This is not a quality defect.

How to store the wig when I'm not wearing it?

Hang the wig on a wig stand or mannequin head and cover it with a dust net to prevent compression and deformation.

Can I blow dry the wig with high heat?

Synthetic wigs must air dry naturally; high heat will damage the fibers.

My wig is badly tangled. How can I fix it?

Wash the wig once a week. If you wear it daily with heavy styling products or sweat a lot, wash it every 3–4 days.

How often should I wash my wig?

Wash the wig once a week. If you wear it daily with heavy styling products or sweat a lot, wash it every 3–4 days.

Wig Installation & Daily Wearing

Will the wig slip off when running or swimming?

It stays secure for daily walking without glue. For intense exercise or swimming, use lace glue along with an elastic band for extra fixation.

Can I sleep with the wig on?

We do not recommend sleeping in the wig. Take it off and place it on a wig stand before bed to avoid tangling, shedding, and deformation.

How to melt the lace to look invisible?

Apply skin-toned foundation on the lace, spray melting spray, and blow dry with low heat to blend the lace perfectly with your skin.

Cap Size, Lace Type & Size Selection

How to choose the right wig length?

Wig length is measured straight from the crown to hair ends. Curly hair typically looks 2–4 inches shorter visually than straight hair of the same length.

What are the different lace types and their part options?

• 4x4 / 5x5 closure: Middle part only. • 13x4 lace front: Supports middle and side parts. • 13x6 lace front: Offers deeper parting space. • 360 lace and full lace: Allow free parting and high ponytails. • Full lace wigs have lace covering the entire cap, with higher prices.

What is the default cap size? Can I get small or large caps?

• The Rose Cap (elastic standard cap): Fits 21.26"–24.02" / 54–61 cm head circumference (1–2 cm normal variation may exist). Small cap (20") and large cap (26") are available for custom orders. • Net Cap (adjustable): Generally fits 20"–26" head circumference.

Hair Material & Quality

How long can the wig last?

Heat-resistant synthetic wigs typically last 3–6 months with proper care.

Why does the hair color look different from the pictures on your site?

Color differences may result from shooting lighting, phone screen displays, and skin tones. Please refer to our color chart for reference; custom hair colors are also available.

What lace do you use? HD lace, Swiss lace, or transparent lace?

HD lace is ultra-thin and nearly invisible, matching all skin tones. Swiss lace is lightweight and breathable. Transparent lace fits light complexions best, while medium brown lace works for darker skin tones.

Can I dye, bleach, curl, or straighten the wig?

Heat-resistant synthetic wigs only allow low-temperature styling and cannot be bleached to lighter colors.

Will the wig shed heavily? Is shedding normal?

Minor shedding is normal for new wigs — this is just loose hair from the production process. It will significantly reduce after the first wash.

Will the custom color have color difference compared with the reference?

We will produce samples for confirmation before mass production to minimize color deviation. Minor color differences may exist due to display screens, which is normal for synthetic fiber products.

Is there any minimum order quantity for custom color wigs?

MOQ depends on the wig style and fiber type. Both high temp silk and low temp silk custom color orders are accepted. Contact our sales team for detailed MOQ rules.

Which material should I choose for my order?

Choose high temperature fiber if you need daily wear, want to restyle hair frequently, or prefer long service life and natural hair texture. Choose low temperature fiber if you need temporary use for parties/cosplay, or prefer a lightweight fluffy style.

How to maintain low temperature fiber wigs?

Only clean with cool water and air dry. Never use hot curling irons, straighteners, or hair dryers with hot air, as they will melt and permanently damage the fiber.

Email: Cleveland@raysmanwig.com Tel: +86 15355305062 WhatsApp: +62 852-8383-3160